Customer satisfaction is our number one priority! Shipping cost is determined by the zone of the zip code that the shipment is going to. The majority of our orders are shipped via UPS, USPS and ocassionally Fed EX. Most in-stock items should arrive on your doorstep 4-8 business days after receipt of your order. Tables and glue can only be shipped Standard. At this time, Topspin Table Tennis ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands.
WE ACCEPT Visa, MasterCard, Discover, American Express through our own Chase Payment Tech mechant account as well as our Stripe account.
All orders will be charged applicable sales tax.
We'll hold orders so they arrive on a Saturday. Only available for certain orders, indicate your needs through email or phone when necessary.
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange but you may be able to contact the manufacture in the case of warranty related issues. We will be happy to respond and direct you to the correct manufacturer.
Once the table has been removed from the truck, and while the driver is still present:
Inspect the table for damage. Table damage must be noted on the Delivery Receipt. If you suspect damage that is not visible, please note “Subject to Inspection” on the Delivery Receipt. If the driver will not allow you to make this notation, refuse the shipment. All of this must be observed to ensure proper credit. For any concealed damage found after the delivery, you must notify the freight company within ten days. If you find your table has concealed damage, do not assemble the table. If a table has freight damage and a pick-up by the freight company is required, you are responsible for re-packing the table in its original packaging. Tables cannot be shipped COD. Should you need to make changes once the table has been ordered additional charges may apply. Curbside delivery requires you to be present when the table is delivered and assist the driver in removing the table from the truck.
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value. We will only issue a refund to the credit card used at the time of checkout. To initiate a refund or exchange please fill out the form on the Contact Us tab of this website.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer contact us first at email@example.com.
Our Damaged on Arrival (DOA) Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:
1. Note any damages on the receipt.
2. Refuse the shipment (if possible) so that it is returned to us for freight claim processing. If damaged item is accepted via UPS/FedEx Ground, contact us for freight claim to be issued; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 10 calendar days of receipt. Damage claims are the responsibility of the co-signee. The shipping cartons, packing and content should be retained in the same condition as received, this will be needed for claim to be processed.
*Consumables: This supplier cannot take back consumables (ie paper, ink, software, cd/dvd disks, etc). If the item is sent back, the supplier may refuse the package, especially if opened.
*Products with Manufacturer's warranties: Any products that have a manufacturer's warranty may need to go through them directly. See product descriptions for more information.
Products returned, and in the opinion of Topspin Table Tennis that appear to be damaged by the customer, will NOT be accepted for return, exchange or refund. A customer requesting the return of the damaged product which was sent to and received by Topspin Table Tennis will require all shipping charges to be charged to the customer for the return of such product or products. Unless arrangements of such products are made in advance and authorized by Topspin Table Tennis.
***Restrictions may apply, see the product descriptions for specific manufacturer policies.***
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Non-Defective Returns A return authorization number is required, and must be requested within 10 days of invoice date. All items must be returned in the original manufacturers packaging along with all parts, accessories, and paperwork. Please provide a reason for the return. Modified, damaged, or abused products will not be accepted as credit items.
Bad address/Refusals If an order is returned due to a bad address on the customer's PO, or the customer refuses the shipment, you will be responsible for the return shipping cost, as well as original shipping and 15% restock.
Defective Returns A return authorization number is required, and must be requested within 30 days of invoice date. All items must be returned in the original manufacturer's packaging. Please indicate the nature of the defect. We will promptly issue a prepaid return label and issue credit upon receipt of the defective unit.
All items must be returned in the original manufacturers packaging along with all parts, accessories, and paperwork. Modified, damaged, or abused products will not be accepted for credit. Please refer to the manufacturers warranty on any defective items exceeding the initial 10 day period.
Damages and Shortages Please instruct your customers to inspect items immediately before signing for delivery or relocating. Damages and shortages must be reported within 3 days of delivery. The shipper will arrange for pick up of the item and a credit will be issued upon receipt of the damaged product.
A return processing fee of 10% is applied to all returns EXCEPT: mis-shipped or unmerchandisable (visibly shopworn/soiled).
Unless unmerchandisable or mis-shipped, a full refund will not be issued. Refund may be issued minus original shipping, handling of $0.65, and return shipping depending on the return reason.
Orders refused, returned to sender, or undeliverable will be credited minus original shipping, return shipping, handling, and return processing fees.
Return shipping is the responsibility of the end buyer, unless product is mis-shipped or unmerchandisable. If approved, a return label will be provided. If unapproved, customer will pay to return the product, and return shipping is not refunded.
A 10% restocking fee will be charged for all non-defective returns.
Note: Credit will not be issued without the return tracking to show return was delivered back. Returns take some time to process and confirm the reason chosen is correct, therefore, credits can take up to 15 business days from the date the item is delivered back.
An RMA number is required on all returned merchandise, without exceptions.
We are not responsible for shipments that do not reach our warehouse. All returns with an RMA not received within 30 days of the date issued will be canceled. Batteries for electronic items should be removed before shipping.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet please visit our contact us page.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email inside our contact us page.
For any damaged or wrong item shipped from us, contact us for exchange within 5 days from receipt.
Any items returned to us without our acknowledgement and confirmation will not and cannot be accepted.
For wristbands (or bracelets) that are broken within 3 months from our shipped date, contact us for an exchange. This exchange policy is for wristbands (or bracelets) only, not for necklaces.
RMA can only be requested within 10 days of receiving the item. You must have a Return Authorization(RA) number before returning any merchandise to us.
We must be contacted when a tracking number is showing as info received. We then have to issue a tracer with the shipping carrier and wait up to 8 business days for a response before credit can be issued.
- All electronic returns require the serial number off the item for processing. RMA request may be submitted without this information, but may be delayed or rejected. Please provide the serial number in the RMA notes field if possible to avoid any issues.
- Defective product must be in original factory carton with all original packing materials.
- All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, these costs will be deducted from your refund, or credit may not be issued.
- The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
- Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
- Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
- If the product is found to be non-defective, an inspection fee of 15% per unit will be deducted from your refund.
If merchandise is found defective outside our 10 day return period, the customer should be refer to the manufacturer's warranty. Topspin Table Tennis is an authorized dealer of all most products sold and thus the warranty offered by the manufacturer applies. Most warranty products are outlined in the product owner's manual. Should the product fail within the manufacturer's warranty period, the warranty exists between your customer and the manufacturer. You must return it to the appropriate factory for repair. Return the defective unit directly to the factory. We do not handle repairs. Write to us in our Contact us page for more details.
For all others inqueries use our Contact US page.